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Ordering & SHIPPING FAQ

  • How do I place an order?
    Simply shop and add the product (s) to your shopping cart. The shopping cart button is always on the upper right hand side of the page. After you have added all the items to your cart, click on the CART button to check out.
  • How do I update product quantities?
    You can update product quantities in your shopping cart by selecting the up or down arrows in the column labeled Quantity.
  • How do I pay?
    When you are done shopping, click the cart icon or view cart to proceed to checkout where you will be given the option to either "Checkout" - using credit/debit card directly through our website, or "PayPal" to be directed out briefly to PayPal and then complete the transaction through our site. If you are paying via PayPal, make sure your mailing address is up to date in your PayPal account! If want to proceed before updating it in PayPal, be sure to UNCLICK "ship to my billing address" to enter a different shipping address if necessary. Please be aware that you must enter all required fields, otherwise the form will reset and you will need to re-enter all information for security purposes.
  • Can I order other than through the website?
    If for any reason you do not want to order via the website you can order by phone or text at 415.497.5141 or via email at rupamhenry@yahoo.com and be invoiced for your order.
  • I am still having difficulty ordering using the website. Is there anything else I can do?
    If you have followed all of the above instructions and are still having difficulty using the website, we recommend making sure that your browser is up to date. If your browser is up to date, and you are still having difficulties, which sometimes happens, please call or or text 415.497.5141 or email rupamhenry@yahoo.com and we will send you an invoice. You will still have the option to pay via credit/debit card or using PayPal. If using a credit/debit card for an email order, we are happy to take down that information via phone.
  • What is the preferred shipping method?
    Our preferred shipping method is Priority 2-3 Day Mail using the United States Postal Service (USPS), which is the least expensive. The best way to go for all international orders is via First Class mail using USPS. In addition, we place stickers on all postal parcels prohibiting irradiation to protect the quality of our products.
  • What should I know about your shipping via the United States Postal Service (USPS)?
    We are using USPS because it still seems to be the most reliable and least expensive option! We have worked with all the others in the past. That being said, we have noticed definite changes in the United States Postal Office (USPS) shipping world in the last couple of years: More lost packages, delivered status but people didn't get their package, stolen packages and stuck at a postal location packages etc. You get the picture, right? Maybe you have been impacted by this yourself in one way or the other? It is of great concern to us! It is very upsetting to you and impacts us just the same! With most of you, we have been able to be generous in replacing items or at least replacing half of the cost towards the lost items. We are NOT responsible once the post office marks the package "delivered" and we can no longer start a claim with USPS. We will do that if it is lost in their system/was never delivered or if items arrived broken. Having said that, we know you spent money to get our products and feel really upset about you not having received them :( Most often we will help out and replace items but it is hard on our business to absorb every loss especially since we did everything in good faith for you to receive the order.. So! We need your help :) Please open the tracking info email to you! Know the estimated arrival date at your location and check your location that day! (And tell us immediately if you did not get your package in that time frame! Letting us know 3 weeks later makes things that much harder.) Another great tip: Start a relationship with your postal worker that delivers your packages! They will remember if they delivered your package or not a day later! Leave a note if you are not at home! And please update your address if you are still using the PayPal platform... it has become much harder for customers to navigate and so many of you had problems with orders being delivered to an old address. Again, really upsetting right?! That was one of the reasons we added a new payment platform where it is super easy to just enter your credit card and check if everything is correct! It's the PINK BUTTON that says "Checkout" above the PayPal button that will get you there.
  • I live outside the United States. Can you still ship to me?
    Yes, we can ship to virtually any address in the world. That said, please review the following note: To all of our International Friends: We are painfully aware that it has almost become prohibitive to ship oversees because of shipping cost increases and customs! We are working hard to lower the expense any which way we can: Shipping first class which gets to you almost as fast as priority, lowering prices on items for customs and working with any tips you might have for us to make it easier all around. We only charge the amount, we have to pay USPS. Unfortunately, the website also can not estimate international shipping costs accurately and often we have to invoice you separately for the difference in shipping cost when it is significantly more expensive than you were charged. We will send you an email alerting you to the cost difference in shipping and if you still want to receive your order! So please make sure all your information is correct and we have a way to connect with you! Also, be aware that our FREESHIP100 (free shipping code) is not offered for international orders! The website will still allow you to use it because it isn't that smart but we are asking you to think of it as an "honor system". Please note that the shipping rates are weight-based.
  • Is it possible to get a refund?
    You may return all items within 30 days of delivery for a full refund and we will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). We would like to encourage you to call Rupam at 415.497.5141 if you are dissatisfied with any of our products. We are happy to receive feedback! We find that many times the issue is resolved with a short phone call. If you are still not happy with a product, we will refund you or, if you prefer, replace it with another product. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, either email rupamhenry@yahoo.com or call Rupam directly at 415.497.5141.
  • How do I place a wholesale order?
    For wholesale orders, please contact Rupam directly via email or phone to place your order or to recieve a coupon code to use when placing your order via the website.
  • Can I use more than one coupon code for an order?
    Unfortunately that is not possible. So please be aware, when we have one of our rare sales: Only one coupon code will work! Please choose the one most advantageous to you! Either FREESHIP100 (if in the U.S.) or the particular SALE code.
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