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Ordering FAQ

  • How do I place an order?
    Simply shop and add the product (s) to your shopping cart. The shopping cart button is always on the upper right hand side of the page. After you have added all the items to your cart, click on the CART button to check out.
  • How do I update product quantities?
    You can update product quantities in your shopping cart by selecting the up or down arrows in the column labeled Quantity.
  • How do I pay?
    When you are done shopping, click the cart icon or view cart to proceed to checkout where you will be given the option to "Pay with PayPal". Don't worry - you can use a credit/debit card here without needing a PayPal account! Complete your location info and click "Continue to PayPal". Only log in to PayPal if you wish to pay using your paypal account. Otherwise select the "Pay with Debit or Credit Card" option at the bottom of the page. Make sure to UNCLICK "ship to my billing address" to enter a different shipping address. Please be aware that you must enter all required fields, otherwise the form will reset and you will need to re-enter all information for security purposes.
  • Can I order other than through the website?
    If for any reason you do not want to order via the website you can order by phone or text at 415.497.5141 or via email at and be invoiced for your order.
  • I am still having difficulty ordering using the website. Is there anything else I can do?
    If you have followed all of the above instructions and are still having difficulty using the website, we recommend making sure that your browser is up to date. If your browser is up to date, and you are still having difficulties, which sometimes happens, please call or or text 415.497.5141 or email and we will send you an invoice. You will still have the option to pay via credit/debit card or using PayPal. If using a credit/debit card for an email order, we are happy to take down that information via phone.
  • I live outside the United States. Can you still ship to me?
    We can ship to virtually any address in the world. Please note that the shipping rates are weight-based.
  • What is the preferred shipping method?
    Our preferred shipping method is Priority 2-3 Day Mail using the United States Postal Service (USPS), which is the least expensive. The best way to go for all international orders is via First Class mail using USPS. In addition, we place stickers on all postal parcels prohibiting irradiation to protect the quality of our products.
  • Is it possible to get a refund?
    You may return all items within 30 days of delivery for a full refund and we will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). We would like to encourage you to call Rupam at 415.497.5141 if you are dissatisfied with any of our products. We are happy to receive feedback! We find that many times the issue is resolved with a short phone call. If you are still not happy with a product, we will refund you or, if you prefer, replace it with another product. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, either email or call Rupam directly at 415.497.5141.
  • How do I place a wholesale order?
    For wholesale orders, please contact Rupam directly via email or phone to place your order or to recieve a coupon code to use when placing your order via the website.
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